Experience

International Customer Service Representative; Tennant Company
Minneapolis, Minnesota; May 1996-December 1997

Account Manager for Japanese Distributor
Responsible for order entry and follow up, customer correspondence, technical support, ocean and airfreight documentation, collections and customer relations
Responsible for tracking and documenting problems pertaining to order processing
Acted as liaison between Japanese customers and internal channels

In-house Translator; Robins, Kaplan, Miller & Ciresi, L.L.P.
Minneapolis, Minnesota; October 1992-November 1994

Conducted Japanese document discovery
Compiled abstracts of Japanese documents
Translated technical and legal documents in connection with intellectual property litigation
Major cases: Honeywell vs. Fuji Camera (optics); Fonar Corporation vs. Hitachi Co. Ltd. (Magnetic Resonance Imaging); Pitney Bowes vs. Hewlett-Packard (copiers); Drexler vs. Sony, et al (digital sound); Honeywell vs. JVC (VCR image sensory chip); Yamaha Snowmobile (personal injury case); Honda (personal injury case); St. Clair Intellectual Property vs. Sony (file format for memory in a digital camera).